Shipping & Delivery Policy
Introduction
At KitchenContact.com, we are committed to delivering our wide range of kitchen products and accessories to you in a timely, secure, and efficient manner. This Shipping & Delivery Policy outlines the terms and procedures we follow to ensure your shopping experience is seamless from checkout to delivery.
Shipping Methods
We offer various shipping methods to accommodate your needs, including standard, expedited, and express shipping. Shipping times and costs vary depending on the delivery location and the shipping option selected at checkout.
Delivery Times
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Please note, these times are estimates and may vary due to factors outside our control, such as weather conditions or logistical delays.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. You can view an estimate of the shipping cost at checkout before completing your purchase.
International Shipping
KitchenContact.com offers international shipping to select countries. International orders may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Duties and taxes are the responsibility of the recipient and are payable upon receipt of the goods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package’s progress directly on the carrier’s website.
Delivery Instructions
You can provide special delivery instructions on the checkout page of our website. While we will do our best to follow these instructions, please note that it is ultimately up to the delivery carrier to comply with these requests.
Missed Deliveries
If you are not available to receive your delivery, the carrier will leave a notice card with instructions on how to retrieve your package. This may include arranging for a redelivery or picking up the package from a local depot.
Damaged Items & Returns
If you receive a damaged item, please contact us immediately at support@kitchencontact.com. We will provide instructions on how to proceed with returning the damaged item and receiving a replacement or refund.
Changes to Your Order
If you need to make changes to your order after it has been placed, please contact us as soon as possible. We cannot guarantee changes can be made once your order has started the shipping process.
Contact Us
For any questions or concerns regarding your order or this Shipping & Delivery Policy, please contact our customer service team at support@kitchencontact.com.